Delivery Information
Shipping and delivery of products
Shipping methods
After placing your online order, the shipments of the products will be sent within 2 working days from the date of their realization. Orders are not processed, shipped and delivered on weekends or public holidays.
The products are sent to Greece through the courier companies ELTA Courier or Speedex. International shipments are made through the companies DHL or ELTA (Hellenic Post).
The address you provide must be real and valid. In case of absence from the declared address or any change of the data of the declared address the customer is responsible for the timely information of the courier or with our store via email at info@roloikomboloi.gr or by landline at (+30) 25310-24576 , otherwise it will be charged with the cost of courier redial or re-shipment.
Www.roloikomboloi.gr is not responsible for any delays due to force majeure or consultation between courier and customer. Our goal is for the products to be shipped within 24 hours. Be aware that all deliveries are signed by the consignee upon delivery. Upon receipt of the product, we recommend that you personally check the delivered product and confirm that its packaging remains intact.
Shipping costs vary depending on the country of destination and the type to be shipped:
- Greece, payment by Credit Card = 3 €
- Greece, payment by COD = 4.50 €
- The rest of the world, payment by Credit Card = 20 €
- Free shipping across Greece on purchases over 50.00 €
Customs duties or any other import costs are charged in countries outside the European Union when the package arrives in the country of destination and must be paid by you. Unfortunately, the website www.roloikomboloi.gr has no control over these expenses. So we can not give you a clear picture of whether you will be charged and by what amount, as well as customs policy differs significantly from country to country. You can, before placing your order, contact a customs office in your country and find out about it.
If you have any questions or need to provide services do not hesitate to call us at (+30) 25310-24576.
Returns
A. Return of non-defective products - The right of unjustified withdrawal by the customer
You can return the product you bought within 14 working days from the date of receipt. You do not have to tell us the reason for the return of the product. However, you should note that returns are accepted if the following conditions are met:
In order to exercise the right of withdrawal, the customer must inform our online store, www.roloikomboloi.gr, or our store 59 Ermou, 69100, Komotini tel: (+30) 25310-24576, or via e-mail: info@roiloikomboloi.gr, with a clear written statement letting us know that the product is returned to us (indicating your order number, product or products you wish to return) before the above 14 working days expire. Upon notification of the withdrawal statement, the customer will be sent a confirmation of receipt in his e-mail.
The product must not have been tampered with or used beyond the required test. (For hygiene reasons, the earrings are not returned under any circumstances).
All accompanying documents and packaging must be returned with the product in its original condition, as well as proof of purchase / invoice and certification of authenticity of the product. The products must be returned completely and unused, in their original packaging. If the returned product boxes are damaged, your return may not be accepted.
In case the product is accompanied by a gift, it must be returned with the product.
The return cost is borne exclusively by you, which must be made via ELTA Courier or Speedex (or other courier of your choice).
* Attention: The products to be returned are your responsibility until they reach us, so please make sure that they are properly packaged and have been sent to the correct address (TEFIK TEFIK, 59 Ermou, PC: 69100, Komotini)
If you return more than one item from the same order, you must send them once: the website www.roloikomboloi.gr does not accept multiple returns from the same order, with the products being shipped at different times.
In case the above is not observed and the product does not meet the above conditions, the return of the product will not be accepted and the product will be sent back to the customer-sender at the same charge.
A1. How much will I be refunded?
We will refund you the amount corresponding to the value of the products beings. You will not be refunded the original shipping costs of the order, while the cost of returning the items will be deducted with ELTA Courier or Speedex, in case you have used this return method. In case the product is returned by another courier company or by other means the return cost will be borne by the customer and our online store will not receive the products if this cost has not already been covered by the customer.
A2. How will my money be refunded?
The refund corresponding to the price of the products ordered by the customer, will be completed without undue delay and definitely within thirty (30) calendar days from the day we were informed of the customer's decision to withdraw from the contract (order) or by canceling your credit card debit, or by depositing in the customer's bank account. Therefore, we would like you to inform us via e-mail about your account number (IBAN), the bank where you maintain the account and the name of the beneficiary, as mentioned in the booklet. For security reasons, the holder of the account number must be the same person who appears on the purchase receipt for the returned product.
In case the customer wants another way of returning the money, he must notify us in our e-mail address in time and in writing. We have the right to delay the refund until we receive the products back. We inform you that there are no refunds from our physical store.
B. Returns of products that have a defect or are of poor quality or the wrong product was delivered.
Our online store emphasizes the quality of its products and the correct delivery of the customer's order.
In the rare case that the customer receives due to the fault of www.roloikomboloi.gr proven defective product or product damaged during transport or wrong product, he must inform us immediately describing the problem and notifying us if he wants the replacement, repair or refund of.
B1. Conditions for returning the product
In order for the return to be accepted, the allegedly defective or defective product must be in its original excellent condition. The packaging of the product must not have been damaged or soiled, but must be in excellent condition. The product must be returned in a secure packaging so that it does not wear out during transport. We are not responsible for any loss or damage during the transport of the product. Along with the product, the customer must return intact and in excellent condition all the documents that accompanied the product (original proof of purchase / invoice and certification of authenticity). In case the product is accompanied by a gift, the gift must be returned with the product, also in excellent condition and the forms that may accompany it. The check will be performed by the manager of our online store.
B2. Product return deadline:
The return of products that are considered as incorrect or defective will be accepted within fourteen (14) working calendar days for domestic orders, and fourteen (14) working calendar days for foreign orders from the date of receipt by the customer. After the end of this period the repair or replacement of the product is possible with an additional charge following a new agreement with the customer.
Shipping costs for the return of products to our online store are borne by us, if our customer sends them with the company ELTA Courier or Speedex, otherwise they are borne by the customer. The costs for the return to the customer of the correct / replaced or repaired product are borne by us and the delivery is made through the company ELTA Courier or Speedex.
In case the return is not made within the time period provided or the return conditions are not met, www.roloikomboloi.gr has the right not to accept the products back and not to proceed with the requested product shipment or refund.
In case the customer does not return the product, then a new product will not be sent to him and the customer will have to place a new order / purchase. Before each return the customer is required to contact by phone at (+30) 25310-24576 or via email: info@roloikomboloi.gr.
B3. Product return and repair / replacement process
Product sending
After the notification of the customer's request to the e-mail: info@roloikomboloi.gr, a confirmation of receipt will be notified to his e-mail. The customer packs the product in such a way that it is protected during transport and sends the parcel to our store (TEFIK TEFIK, 59 Ermou, PC: 69100, Komotini) before the above expires return institution. This is followed by a check of the problem reported by the customer (defective or wrong product) and then we contact him to inform him about the results of the check.
If it is found that the terms and conditions of his return are not met, as detailed above, the product will not be accepted and will be returned to the customer with the shipping costs borne by him. We are not responsible for any loss or damage during the transport of the product.
If a defect or wrong shipment is found through the fault of www.roloikomboloi.gr and the terms and conditions of its return are met, as detailed above, the return of the product will be accepted and the correct product will be sent to the customer (in case of wrong shipping product) or the repaired or replaced (similar new or if the customer wants another new product of similar quality and price) depending on his request, without undue delay and definitely within 5 working days from the approval of the return. Especially in case a repair is required or in a special order, the delivery time will be determined after consultation with the customer.
In our physical store
(TEFIK TEFIK, Ermou 59, PC: 69100, Komotini)
After contacting us, either via email: info@roloikomboloi.gr or by phone at (+30) 25310-24576, the return of the product and the receipt of the correct one / repair or replacement of the defective one can be done in our physical store . The customer brings the product to the store and after checking to determine that the return conditions apply as above, receives the correct product or, depending on the customer's wish, the product is replaced with a new one with the returned or other product of your choice of the respective quality and price or the product is left for repair and the manner and time of its receipt are agreed.
B4. Procedure for exercising the right of withdrawal and refund
If the customer does not wish to replace or repair the product, he can withdraw from the contract and request, if the return of the product is accepted, the refund of the money corresponding to its price. In order for the right of withdrawal to arise in the event of sending the wrong product through our fault, the customer must not have an interest in the execution of the contract due to the wrong delivery.
In order for the right of withdrawal to be born in the event of a real defect, this must not be insignificant. The customer in this case is requested to inform us the reason why he exercises the right of withdrawal and will indicate how he wishes to settle the financial backlog in case of approval of the return of the product. After the notification of the customer's request to the e-mail: info@roloikomboloi.gr, a confirmation of receipt will be notified in his e-mail. The customer packs the product in such a way that it is protected during transport and sends the parcel to our store (TEFIK TEFIK, 59 Ermou, PC: 69100, Komotini) before the above return deadline. This is followed by a check of the problem reported by the customer (defective or other product from the ordered) and then we contact him to inform him about the results of the check.
If it is found that the terms and conditions of his return are not met, as detailed above, the product will not be accepted and will be returned to the customer with the shipping costs borne by him. We are not responsible for any loss or damage during the transport of the product.
If the product is received, a defect or incorrect shipment is found and the terms and conditions of its return are met, as detailed above, the return of the product will be accepted and the refund corresponding to the price of the products ordered by the customer will be made. without undue delay and definitely within thirty (30) calendar days from the day on which we were informed of the customer's decision to withdraw from the contract and in the manner notified to our online store in a timely manner and in writing. We have the right to delay the refund until we receive the products back.
Especially in case of purchase of cash on delivery products, the refund will be made by deposit in the customer's bank account. Therefore, please let us know your account number (IBAN), the bank where you hold the account and the name of the beneficiary, as stated in the booklet. For security reasons the holder of the account number must be the same person listed on the purchase receipt for the returned product.
We inform you that there are no refunds from our physical store.
Delivery costs are non-refundable if you have chosen a delivery method other than the standard delivery method offered by our online store for free.
Note: When more items are sold and only a few are wrong or defective, the right of replacement or withdrawal is limited to them.
For more information we are always at your disposal via phone (+30) 25310-24576, via e-mail at info@roloikomboloi.gr, and by mail at (TEFIK TEFIK, 59 Ermou, PC: 69100, Komotini).